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Centrex Auto
Greeter |
  The
5002 Centrex Auto Greeter is a digital voice storage unit
that delivers a pre-recorded greeting upon answering a Meridian™
Digital Centrex (MDC) telephone.
This innovative product improves call efficiency, enhances
customer service, and reduces stress and fatigue on the call
handler, all at the same time.
When using the 5002, the call handler always remains on-line
and is able to interact with the caller so the caller will
be unaware the greeting is a voice recording. |
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| Benefits |
Features |
- Expedites and improves the overall call processing
and quality of customer service.
- Increases productivity, courtesy, and voice quality
by minimizing voice fatigue.
- High quality digital voice recordings match the
live voice so callers are unaware of the difference.
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- Greetings are recorded using a MDC telephone.
- Recordings can be played back and re-recorded any
time.
- Greetings can be up to 15 seconds in duration.
- Greetings can be stopped by pressing the star key
on the MDC
telephone.
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Applications
Ideal for call center agents or receptionists to
provide a friendly, consistent greeting by reducing voice
fatigue. |
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| Specifications |
| Power Supply: |
Adapter included, 24Vdc
200 mA |
| Indicator LEDs: |
Power,
Greeting, RxD, In-Use |
| Relay: |
In-Use
(30mA, 50V) |
| Compatibility: |
MDC telephones:
M5208 M5209
M5212 M5216
M5312 M5316 |
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 Centrex
Call Monitor |
  The
5004 Call Monitor automatically captures call signalling and
display information from a Meridian™ Digital Centrex
(MDC) line and delivers it to a third party Call Detail Recording
(CDR) software program or to a printer for immediate printout.
When the 5004 is used with the optional 1127 Visual Indicator,
it provides visual notification of:
• message waiting
• in-use
• ring
This feature rich product also provides an analog audio output
for voice recording to a PC sound card, remote multi-channel
analog audio recorder, or a desktop recorder. The 5004 is
a cost-effective solution designed to improve a call handler's
overall efficiency by providing call detail statistics, a
relay output for visual indication, and an analog audio output
for call recording.
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| Benefits |
Features |
- Interfaces with most third party Call Detail Recording
software.
- Provides call recording capability.
- Provides immediate, real time reporting of call
activities.
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- Captures call activities including date, time,
duration, called number, unanswered calls, and line
identification on incoming calls.
- Provides relay output for visual indication of message
waiting, in-use, or ring.
- Provides analog audio output for call recording.
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Applications
Ideal for lawyers, consultants, customer service agents, call
center agents, and emergency response agents to keep track of
telecommunications activities and to record calls for quality
monitoring, training, and monitoring of verbal abuse or security
threats. |
| Specifications |
| Power
Supply: |
Adapter
included, 24Vdc 200 mA |
| Indicator LEDs: |
Power,
Msg Wait, Ring, In-Use |
| Relay Output: |
Ring, Msg Wait, In-Use |
| Analog Audio Output: |
0 dBm into 600 ohms |
| Cables provided: |
7 ft (2.1m) 6 conductor
telephone line incl. |
| Compatibility: |
MDC telephones:
M5208 M5209
M5212 M5216
M5312 M5316 |
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| Centrex
CTI Module |
  The
5005 Centrex CTI Module provides an interface between a Meridian™
Digital Centrex (MDC) telephone and a computer.
This interface transfers general call control from a MBS
telephone to a computer and delivers call information to a
third party TAPI 2.x/3.x compliant software application such
as CRM database programs, contact managers, or screen pop
generators.
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| Benefits |
Features |
- Increases call handler productivity by providing
an interface between a MDC line and third party CRM
software.
- Compatible with most third party CRM software.
- Will not cause disconnections of calls to agents
during power failures.
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- Transfers call control and call information from
an MBS
telephone to a computer.
- Enables agents to dial numbers, activate stored
speed dial numbers, and use Meridian™ Digital
Centrex (MDC) features such as Call Hold, Call Forward,
and Call Transfer from their desktop.
- Provides output for visual indication of message
waiting, in-use, or ring when used with an optional
1127 Visual Indicator.
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Applications
Ideal for customer service agents, call center agents,
and emergency response agents to improve overall call
management and service quality levels. |
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| Specifications |
| Power
Supply: |
Adapter
included, 24Vdc 350 mA |
| Indicator LEDs: |
Power,
In-Use, PC Data, Line Data |
| Relay Output: |
For In-Use, Msg Wait,
Ring (30 mA, 50V) |
| PC Requirements: |
133 MHz Pentium Processor
64MB RAM
Windows 98, 98SE, ME, 2000, XP |
| Compatibility: |
MDC telephones:
M5208 M5209
M5212 M5216
M5312 M5316 |
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| Centrex
AuxBox |
The 5006 Centrex AuxBox is a state-of-the-art digital call
recording solution for Centrex (MDC) telephone systems. Ideal
for capturing and managing comprehensive call information,
the 5006 combines the power of a PC interface with digital
audio recording and signal processing technology.
It is available with either CCR (Client Call Recorder) or
ECR (Enterprise Call Recorder) software.
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| Key Features: |
| Plug-and-Play Setup |
- Connects to USB port and Centrex telephone jack
- Windows Client Call Recorder Software
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| Detailed Call Data Capture |
- Creates high-quality WMA digital audio files
- Logs call display data, call duration, missed calls, &
user-entered comment field per call record
- Captures data from multiple phones and extensions on the
same line - including cordless and hands-free phones
- All call records time and date stamped
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| Fast Call Record Retrieval, Sharing,
and Reporting |
- Find call records instantly through Sort, Search, and
Advanced Query functions (by date, call duration, comment,
or call type fields)
- One-click E-mail function permits easy sharing of call
records
- Display statistical summary of call records
- Export call record files to Excel
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| Flexible Operation |
- Automatic recording mode records all calls continuously
- Manual recording mode records calls on-demand
- Last unrecorded call is always retained in memory for
optional "post-save"
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| Centrex (MDC) compatible |
- Compatible with Meridian Digital Centrex telephones:
M5208, M5212, M5312, M5209, M5216, and M5316
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